This Privacy Policy outlines the types of personal information collected by Elementra AI Systems LLC (“Elementra”, “we”, “our”, or “us”) through our website and platform, and how that information is used, disclosed, and protected.

 

 By accessing or using the Elementra website or platform, you agree to the terms of this Privacy Policy.

 

1. Information We Collect from Website Visitors  

We may collect the following categories of information when you visit our website:

• Device and Technical Information: IP address, browser type, operating system, referring URLs, access times, and device identifiers.

• Usage Information: Pages visited, links clicked, time spent on pages, and similar analytics data.

• Contact Information: If you submit a contact form, schedule a demo, or sign up for updates, we may collect your name, email address, company name, and any message you submit.

• Cookies and Tracking Technologies: We use cookies and similar technologies to analyze website usage and improve user experience. You may disable cookies through your browser settings.

 

2. Information We Collect from Platform Users  

When you sign up for and use the Elementra platform, we may collect:

• Account Information: Name, email address, phone number, job title, and organization.

• Authentication Information: Login credentials and security tokens.  

• Transactional Information: Records of platform usage, feature interactions, preferences, and support requests.

• Client Data: Information or files uploaded or transmitted by you or your organization, including sales data, demand forecasts, procurement records, or other business-related data.  

 

We act as a processor with respect to client data and do not access or use such data except to provide and maintain the platform.  

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3. How We Use Information

We may use collected information to:  

• Operate, maintain, and improve the website and platform.  

• Provide access to platform features and services.  

• Respond to inquiries, support requests, or account issues.  

• Monitor usage, troubleshoot errors, and ensure platform security.  

• Comply with legal obligations.

 

4. Data Sharing and Disclosure  

We do not sell personal data. We may share information with:

• Service Providers: Third parties who provide infrastructure, hosting, support, analytics, or communication services under contractual obligations.

• Legal or Regulatory Authorities: When required to comply with legal processes, enforce agreements, or protect our rights.

• Corporate Transactions: In the event of a merger, acquisition, or asset sale.  

 

All such disclosures are subject to appropriate data protection obligations.

 

5. Data Retention  

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Client data within the platform is retained in accordance with the applicable agreement or upon written request for deletion.  

 

6. Data Security  

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, loss, or alteration. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.  

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7. International Data Transfers 

Elementra may transfer and store data outside your country of residence, including to jurisdictions that may not provide the same level of data protection. We take steps to ensure adequate protection in such cases.  

 

8. Third-Party Links  

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

 

9. Updates to This Policy  

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website or platform after changes constitutes acceptance of the revised policy.  

 

10. Contact  

For questions about this Privacy Policy or to exercise your rights, contact:  Elementra AI Systems LLC, email: legal@elementra.ai